Privacy Policy

Introduction

Novaxis ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, services, or communicate with us.

We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and maintain practices that respect your rights regarding personal information.

For questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Information You Provide

When you contact us or request our services, we collect personal data you voluntarily provide, including name, email address, phone number, company name, and details about your inquiry or project requirements. This information is collected through contact forms, email communications, phone calls, or during consultations.

Automatically Collected Information

When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses. This data helps us understand how visitors use our site and improve our services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings or our Cookie Policy page. See our Cookie Policy for detailed information.

How We Use Your Information

We process your personal data for the following purposes:

• Responding to inquiries and providing information about our services
• Processing service requests and delivering conversational AI development projects
• Communicating with you about your projects, including updates and support
• Improving our website functionality and user experience
• Analyzing usage patterns to enhance our services
• Complying with legal obligations and protecting our legal rights

Our legal basis for processing your data includes consent (when you submit forms or contact us), contract performance (when providing services), legitimate interests (improving our services and website), and legal compliance (meeting regulatory requirements).

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers who assist with website hosting, analytics, email communications, or project management tools
• Professional advisors including lawyers, accountants, and consultants when necessary for business operations
• Law enforcement or regulatory authorities when required by law or to protect our rights
• Third parties in connection with a business transaction such as a merger or sale of assets

All third-party service providers are required to maintain appropriate security measures and use your information only for specified purposes.

Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage with access controls and authentication requirements
• Regular security assessments and updates to our systems
• Staff training on data protection and privacy practices
• Incident response procedures for potential data breaches

While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to maintain appropriate protections.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary based on the type of data and purpose:

• Contact form inquiries: retained for two years from submission date
• Client project data: retained for duration of engagement plus seven years for business records
• Marketing communications: retained until you unsubscribe or withdraw consent
• Website analytics data: typically retained for twenty-six months

Your Rights

Under Singapore's PDPA and applicable data protection laws, you have the following rights:

• Access: Request copies of your personal data we hold
• Correction: Request corrections to inaccurate or incomplete data
• Withdrawal of Consent: Withdraw consent for data processing where we rely on consent as legal basis
• Objection: Object to processing based on legitimate interests
• Data Portability: Request transfer of your data to another service provider in certain circumstances
• Deletion: Request deletion of your data subject to legal retention requirements

To exercise these rights, contact us at [email protected]. We will respond to requests within thirty days. You also have the right to lodge a complaint with the Personal Data Protection Commission of Singapore if you believe we have not handled your data appropriately.

Third-Party Websites

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under eighteen years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Material changes will be communicated through our website or email notification. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: